Delivery Information

  1. Delivery:

 For Export orders minimum order is £200.

We send all orders for UK Mainland on an over-night courier service. We aim for next day delivery once the order is ready; however we reserve 2-3 business days on average for order processing and preparation. On occasion these times may be extended. Should you need any information on current dispatch times, please contact us via telephone, chat or email. For detailed information on delivery, please visit our delivery page: www.trailerpartspeople.co.uk

We advise to provide a mobile telephone contact number when placing an order as the courier system may sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Buyers are obliged to provide us with full accurate delivery address and a contact telephone number (ideally a mobile telephone number). 

Courier deliveries take place Monday-Friday, 7.30am – 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via Trailer Parts People Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. shop opening times, safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery. ­­­

Trailer Parts People is not liable for goods left safe upon request.

Courier will attempt the delivery once and should this be unsuccessful, they will email/ text or leave a card to advise of the attempt and also leave details on how to arrange a redelivery. Please contact us or follow the instructions on your missed-delivery card to complete the delivery. Should the redelivery be unsuccessful, Trailer Parts People Marketing Ltd reserves the right to issue a new delivery charge of £10 on the 3rd attempt.

2. Pallet Deliveries:

Trailer Parts People reserves the right to determine the mode of delivery. This means that on occasion an order must be shipped via pallet freight.

The customer will be advised of this upon dispatch and a delivery date will be agreed then. Commercial pallet deliveries are made on a curb-side delivery basis. The delivery is not timed, however the freight company usually will telephone an hour before the delivery is to take place. If the pallet arrives at the destination and no-one is there, the driver will contact the number provided by the customer and usually wait for around 10 minutes. If they cannot reach the customer, they will contact Trailer Parts People to advise us of this. If a redelivery is booked after the 1st attempt, Trailer Parts People reserves the right to charge a £30 redelivery fee for this service and for any consecutive redelivery on the same consignment.

  1. PO Box Deliveries:

Trailer Parts People does not have a delivery option that serves PO boxes.

  1. Dangerous Goods to Northern Ireland:

Some of our Essential Oils are classed as Dangerous Goods. Due to courier restrictions on transportation of Dangerous Goods to Northern Ireland via road we can only use air or pallet freight for such deliveries. Air and pallet freight are subject to Dangerous Goods surcharge.

Please contact us via email, online chat or telephone should you require further details.